SHIPPING DETAILS & FAQ

Please note, we do not sell to individual buyers. We are a distributor for registered businesses only. If you're thinking of using Jiva as your distributor, please make sure to read this page in full. 

Minimum order (delivery): $300.00 in Greater Vancouver. Orders less than $300.00 will be subject to a $10.00 surcharge.
Minimum order (pick up): $150.00 if the order is picked up at our warehouse.
Pickup Hours: Monday to Friday, 11 a.m. to 5 p.m.
Delivery Hours: Monday to Friday, 11 a.m. to 6 p.m.

FREQUENTLY ASKED QUESTIONS

Still have questions? Take a look at the FAQ or reach out anytime.

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  • Greater Vancouver: $300

    Vancouver Island: $750

    Sunshine Coast: $1,000

    Most other parts of B.C.: $1,000

    Most other parts of Alberta: &2,500

    Most of Saskatchewan & Manitoba: $2,500

    Most of Ontario and other Eastern Canada Provinces: $2,500

    *Subject to approval by Jiva Organics

  • Deliveries: Truck deliveries are limited to retail stores only, between 9am–5pm. Vancouver locations are sent Mondays, Tuesdays, Wednesdays or Fridays. All other lower mainland locations (Richmond, Burnaby, Coquitlam, New Westminster, Pitt Meadows, Maple Ridge, Surrey and Langley are sent Thursdays.

    For Lower Mainland deliveries, please check the piece count of the items delivered and make sure it matches the piece count as indicated on the invoice. Once the return invoice has been signed and given to our driver, the customer is responsible for the number of items received as indicated by the piece count.

    We do not book delivery appointments.

    Lead Time: Orders must be placed by 2pm for next day pick up, delivery or shipping. Orders received after the 2pm deadline will be processed on the next business day.

    Shipping: All products will be shipped by ground. From the date the order is received, please allow 2 working days in the Greater Vancouver, 3 working days in British Columbia and 5 working days in the rest of Canada. Express shipments by air or expedited shipments can be arranged at the customer’s expense.

    For deliveries to any other location, the customer will pay the shipping charges and we will give a 3% freight allowance if we ship to anywhere that is not listed in the "minimum orders" section.

    Freight charges for less than the minimum orders will be charged on the invoice.

    We reserve the right to ship prepaid orders with our choice of carrier.

  • The first five orders must be prepaid by credit card or bank transfer until credit terms are established. In order to establish credit terms, you must complete our credit application form. Terms will be established after completion and review of a credit application check. An interest charge of 2% per month (24% per annum) will be levied on all overdue invoices.

    Our Terms: To be established after a credit application check.